At the end of the program, the learner will be able to

• Process credit applicationsfor purchases
• Help keep the store secure
• Help maintain health and safety norms
• Demonstrate products to customers
• Help customers choose right products
• Provide specialist support to customers facilitating purchases
• Maximise sales of goods & services
• Provide personalised sales & post-salesservice support
• Create a positive image of self & organisation in the customer’s mind
• Resolve customer concerns
• Organise the delivery of reliable service
• Improve customer relationship
• Monitor and solve service concerns
• Promote continuous improvement in service
• Work effectively in a retail team